Workload Forecasting in a Call Center

Matching the right clients to the right personnel is a key problem in a call center. If they have a nice algorithm that is efficient in this matching job, the call center could save a lot of money and time.…

Matching the right clients to the right personnel is a key problem in a call center. If they have a nice algorithm that is efficient in this matching job, the call center could save a lot of money and time.…

Matching the right clients to the right personnel is a key problem in a call center. If they have an efficient algorithm that is efficient in this matching job, the call center could save a lot of money and time.…

The efficient market hypothesis (EMH) suggests that a stock market behaves like a random walk which means that developing profitable trading rules and forecasting the trends would be impossible. However, quantitative traders examine the short-term behavior of the market using…

Recently we have been involved in developing controllers for simulated racing cars. Our work was published at a renowned conference. The controllers we propose were derived using Artificial Neural Networks (ANNs). Our work is a forerunner in the niche of…

Not a long time ago, a friend of ours took us to a local pub to talk about some of the algorithms we use in our work. Another friend set up the paraphernalia for the presentation. Yet another friend was…

The development of its people is one of the principal objectives of an economy. To the ambit that greater capabilities and opportunities will improve the productivity of people, human development is also expected to have a positive influence on economic…

Much of the degeneration of the human condition is attributed to religion. As we move in the midst of the twenty-first century, enjoying the cornucopia lent by technological and scientific advancements, one thing that is being widely believed to retard…

Open Beagle is a well-known framework for evolutionary computing. A miniature version of it is Beagle Puppy. Puppy is basically genetic programming (GP) software. Moreover, given its small code, it is suitable for learning about the implementation of a typical…

We remember we wrote quite a lot about grammatical evolution. The last time we mentioned it, we said that grammatical evolution goes to Mathworks. We did not toot our horn much about it since then. We were busy in benchmarking this tool…

Finally, we have pushed grammatical evolution (GE) to Mathworks. This had become extremely important. Now you can fetch it from there and use it. Reiterated, having a tool so strong as GE in an extremely user-friendly environment such as Matlab…